Process improvement
Process improvement is the proactive practice of identifying, analyzing, and improving upon existing processes to improve efficiency or quality.
Process improvement is an iterative process, gaining new insights and improvements as it progresses through these steps.
Identify the problems
Identify the backlog or bottleneck
Decide which processes to start with
Map the identified process
Identify one small change to start
Implement the change and test it
Review the test. Be sure to celebrate successes
Repeat this process as needed