An evaluation framework (a.k.a. evaluation plan) is a road map for conducting an evaluation. It identifies the questions the evaluation will answer, the data to be collected, and the time and resources required. An evaluation framework answers the questions:

• What will be done?

• How will it be done?

• Who will do it?

• When will it be done?

• Why is the evaluation being conducted?

Components of an evaluation framework

1. Expected outcomes: The results expected from the program (e.g., improved patient satisfaction)

2. Indicators: A measurement of how well the results were achieved (e.g., number of patients who are “satisfied” or “very satisfied”)

3. Baseline data: The existing conditions before the program started (e.g., 50% of patients are satisfied)

4. Targets: The definition of success for each indicator (e.g., 75% of patients are satisfied)

5. Data sources: Where the information needed will come from (e.g., patients)

6. Data collection methods: How information will be collected (e.g., a survey)

7. Frequency: How often each indicator will be measured (e.g., once a month)

8. Responsibility: Who is responsible for collecting the information (e.g., a consultant)

See also: program evaluation, evaluation design

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